Understanding Your Bills & What To Expect
Woodcreek Healthcare will bill the insurance(s) you provide to us at the time of service. All co-pays are due at the time of service. Woodcreek Healthcare may ask you to pay existing balances and/or a portion of your anticipated co-insurance payment at the time of service. You may receive multiple bills for services rendered associated with a single visit; a bill for services performed by 3rd party labs, specialists, imaging, etc. will be billed directly from those vendors.
Medical Insurance
To help you plan your healthcare, please review the list of accepted insurance plans below. Insurance plans change and although we do our best to keep this list as updated as possible, it is possible that your plan may not be listed. We strongly encourage you to double check with your insurance company for specific information about your plan, the coverage it provides and your choice of providers before receiving care.
Contact Our Billing Department
For questions regarding your bill, to make a payment by phone or to assist you with your billing questions, please call 253-848-8797 x6. Our billing representatives are available Monday - Friday 8:00 am to 6:00 pm.
Billpay & Electronic Statements
Did you know that you can pay your bills and receive e-Statements online? Login to the YourAccess patient portal and click the Billing tab.
Woodcreek Healthcare will bill the insurance(s) you provide to us at the time of service. All co-pays are due at the time of service. Woodcreek Healthcare may ask you to pay existing balances and/or a portion of your anticipated co-insurance payment at the time of service. You may receive multiple bills for services rendered associated with a single visit; a bill for services performed by 3rd party labs, specialists, imaging, etc. will be billed directly from those vendors.
Medical Insurance
To help you plan your healthcare, please review the list of accepted insurance plans below. Insurance plans change and although we do our best to keep this list as updated as possible, it is possible that your plan may not be listed. We strongly encourage you to double check with your insurance company for specific information about your plan, the coverage it provides and your choice of providers before receiving care.
Contact Our Billing Department
For questions regarding your bill, to make a payment by phone or to assist you with your billing questions, please call 253-848-8797 x6. Our billing representatives are available Monday - Friday 8:00 am to 6:00 pm.
Billpay & Electronic Statements
Did you know that you can pay your bills and receive e-Statements online? Login to the YourAccess patient portal and click the Billing tab.
Financial Policy
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Responsible Party
You are financially responsible for paying for services that are provided to you by our providers. If the patient is a child, the responsible party will be the biological parent and/or the assigned representative authorized to seek medical care for the child and is the party that brings the child in for services. Woodcreek Healthcare is not obligated to follow civil court decisions, including financial obligations for divorce decrees or parenting plans. Understanding Your Benefits Please familiarize yourself with your insurance benefits and verify that the provider you are seeing is part of the preferred provider network. Your health plan mandates that you are financially responsible for payment of all copays, deductibles, and non-covered services, and Woodcreek Healthcare is contractually obligated to collect them. We do not verify insurance benefits, which is why we highly recommend that you contact your insurance company and familiarize yourself with your policy’s benefits. For a list of services and codes for well child exams, visit our website at www.woodcreekhealthcare.com. Understanding Our Charges Patients will be charged for each service that is performed during the course of an office visit. Included in the base charge for an office visit is a discussion about the nature of the illness, an examination of the patient, medical decision making, development of a treatment plan and discussion with the patient about the plan. Other activities (procedures) are billed in addition to the charge for the examination. These charges may include, but are not limited to, sutures, wart removal, vision and hearing tests, removing wax or foreign bodies from the ears or nose, lab tests, administration of immunizations, and other additional services. It is Woodcreek policy that medical staff members do not quote fees for services or supplies, but you may ask the provider or the nurse to contact the front desk or billing office to learn the exact cost of the procedure, test or lab service before it is provided. Co-Payments Co-payments are due at the time you are checking in for your appointment. |
Billing Statements
Our office is contracted with many insurance carriers. If we are contracted with your insurance company, you will receive a billing statement from us after the insurance has processed your claim. Your charges will be listed along with any payments received from your insurance company. This listing will correspond to the explanation of benefits (EOB) that you will receive from your insurance company. You will receive a statement from our office every 25 days until the balance is paid in full. We offer paper statements or e-Statements that come directly to your email address. Rebilling Fee All balances are due and payable upon receipt of your statement. If your account becomes 60 days past due, a $7.50 rebilling fee will be added to your account and will continue to be added once every 25 days until your balance is paid. If you are unable to pay the entire amount due, please contact our patient account representatives at 253-848-8797, option 6 Returned Check Fee A Returned Check Fee of $30 will be charged to your account for all returned checks. Payment Options Woodcreek Healthcare accepts cash, checks, money orders, VISA, MasterCard, Discover, and American Express. Credit card payments can be made in person, by mail, online, or over the phone by calling 253-848-8797 and following the prompts to billing. Collections In the event that your unpaid account is sent to an outside collection agency, Woodcreek Healthcare may permanently discontinue providing medical care for any current or future family members. |
Accepted Health Insurances
If you don't see your insurance plan listed, hope is not lost! Give us a call and let's see what we can do. 253-848-8797
